HOW LONG DOES DELIVERY TAKE?
Delivery usually takes between 8 and 12 business days.
HOW LONG IS THE HANDLING TIME?
We require 1 to 2 days handling time.
WHAT SHIPPING PROVIDER IS USED?
Most items are shipped with standard international shipping. However, in some cases we may ship with FedEx, DHL and TNT.
WHERE ARE DELIVERIES SHIPPED FROM?
Deliveries are shipped from our home office in the United States and China.
DO I NEED TO SIGN FOR DELIVERY?
If your delivery is shipped with DHL or FedEx, often times a signature will be required. If your delivery is shipped with standard international shipping then a signature will not be required.
AM I RESPONSIBLE FOR PAYING CUSTOMS FEES?
Yes. We can not pay custom fees.
WHAT IS THE REFUND POLICY?
We know the importance of a hands on experience, and so we offer a 14 day money back guaranteed return policy, beginning from the day you receive the delivery. If you would like to return an item then the item must be returned in its original condition.
HOW CAN I BEGIN THE RETURN PROCESS?
You can send us an email at email@example.com or contact us through our contact page. We will be in touch shortly.